The pulse on patient preference: Findings from JLL’s Patient Survey
Twelve real estate and facilities strategies to help improve the patient experience
JLL conducted a national patient survey of US adults that had in-person medical care from July 1, 2020 to October 12, 2020 to uncover a post-pandemic view into healthcare consumer behavior and how real estate and facilities impact the patient experience. What are healthcare consumer preferences in the age of COVID-19 and beyond? From convenience to access, wayfinding to cleanliness, this report outlines the following key storylines and considerations for healthcare leaders:
- Location and ease of access top patient preferences
- Telehealth translates to physical visits
- Cleanliness and safety warrant a renewed focus
- Demographics reveal strong variation for digital and sustainability
Download findings from our patient survey for 12 real estate and facilities strategies to help improve the patient experience.